SHIPPING AND RETURNS
Production & Delivery of your virgin and Remy human hair extensions:
We offer a bespoke custom made and made to order service, it is a unique service which allows us to create beautiful real human hair extensions for each client. This requires time as specialist skilled hair technicians and colorists work on your hair.
Payment is required in full when you place your order. Depending on the specifications you select dispatch of your custom made extensions will only take around 7-15 days at non-peak times of the year. In this time your chosen virgin human hair will be made into hair extensions based on your order requirements.
Please allow the following dispatch times;
Dark colors: 7 - 10 days
Light colors & Blondes: 7 - 12 days
Ombre & Balayage: 15 days
Closures - 15-20 days, standard colors and styles 7 days
Wigs: 20 days
* Don’t forget that in-stock item can be dispatched in 1 business day.
Customer Exchanges and the Babbar Export & Import Guarantee:
You can exchange your order if there is a fault with your hair extensions and if the hair color you have selected is 1 color; virgin (V,1b) dark brown (2,3,6D) or light blonde (613, 22 and 60). All other colors are considered uncommon colors and are not eligible for exchange.
We do not accept returns for balayage, highlighted hair, 2 tones, reds/red tones, purples, or special colors unless there is a fault with the extension fitting, if there is a fault, your order will be exchanged.
We do not accept returns for hairpieces, hair closures, or wigs.
We do not accept returns of Wholesale orders.
We are predominantly a custom made and made to order service, your real human hair extensions are custom made to match your hair color or hair color of your choice.
If you are unhappy with your order;
Please follow the steps below;
1. Send us an email with pictures - within 24 hours of receipt of your item(s).
The hair extensions you receive must not be worn or installed if you would like to exchange or return them.
2. Explain the problem in as much detail as possible.
We will look into your request and get back to you within 24-48 hours with a quick and hassle-free exchange option in the first instance.
Investing in real human hair extensions will save you time and money in the long run - to avoid disappointment, please use our color matching service or contact us via the live chat to ask any questions before placing your order.
We use professional hair colors only, resulting in beautiful, intense long-lasting lustrous color.
Before placing your order, please make sure you have chosen the right color. If you choose to send in a picture for us to copy or match, we will match it as closely as possible.
Different hair types react differently with color, therefore the final result will be a close match, not an exact match.
Please order carefully and double-check your order before submitting it. We can be contacted at any time before you submit your order to help you make an informed decision on your purchase. Once you submit your order then it can not be canceled.
• Goods must be delivered within 14 days unless agreed otherwise.
*Babbar Export & Import is not bound by law to accept exchanges or returns on our custom made human hair extensions. However, we do facilitate some exchanges based on the terms we have listed above and on our exchange and return guide.
Bleached & Colored Hair Disclaimer:
Of all coloring methods, bleach is potentially the most damaging,
Bleaching raises the hair's outer cuticle, allowing the bleaching agent to fully penetrate each strand.
Damage from bleach can include dry, brittle, inelastic hair, and hair that is more prone to breakage and split ends. Colored and Bleached hair is also porous and swollen and therefore more vulnerable to other chemical and non-chemical processes - Including sulfates, curling tongs, blow-dryers, and straightening irons. Our virgin hair can be used to achieve light blonde colors and dyed again to achieve special colors (such as Ombre) in our Premium range undergoes an intense and professional coloring process. We understand the damage coloring, especially bleach can do to hair however, colors including blondes are popular and in-demand which is why we have given our blonde colored hair a sensible life cycle. We supply some of the very best colored hair extensions in the world. We regret that because of the processes and resources used to supply colored and blonde hair extensions, we cannot accept any refunds or exchanges if you find your colored/bleached hair extensions difficult to manage after application as there is a known risk to bleaching/coloring natural hair. We will not accept returns or exchanges for bleached or any special colors such as Red, Purple, Yellow Green Etc as these are again customized for you. We advise that you have your hair regularly maintained by your hairstylist approx 4 weeks after your fitting for professional hair care. There are many hair care products available to help maintain colored hair and we continue to test these products.
We try to be flexible with our hair extensions and so that you can buy your real human hair extensions to suit your needs. Our flexibility applies to styles, weights, and colors.
Returns & Exchanges Criteria For In stock Purchases:
All goods must be returned within 14 days after the delivered date of shipment in the original condition they were received.
Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a partial refund, full refund or exchange as outlined in this section. A refund or exchange will not be provided for non-faulty products returned in a used condition or that have been tampered with.
Used condition and tampering includes but is not limited to: hair extensions that have
1. been cut
2. been colored, dyed, or permed
3. had heat applied for straightening or curling
4. that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or perfume.
5. extensions that have been removed from the original packaging. While we appreciate any assurance they have not been used, these are hygienic goods and cannot be accepted back under such conditions. Under the rules of distance selling, hair extensions are considered "for the supply of goods made to the consumer’s
specifications or personalized or which because of their nature cannot be returned or are liable to deteriorate or expire rapidly;". We fully support and enforce this legislation when it comes to items removed from their packaging.
Goods are not considered faulty if their condition deteriorates due to poor hair management or poor application of extensions.
If goods have been damaged in transit that can not be exchanged.
The buyer is responsible for all postage costs when returning items to us for refund or exchange of non-faulty items. All items are dispatched from and must be returned to the address on the back of your package. Once the goods are returned to our premises you will receive either the refund or exchange as we have agreed and reimbursement of the type of postage costs to our business.
We will not accept liability for products delayed, lost, or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery. This service provides a tracking number should any delivery dispute arise. If a tracking number shows delivery of an item but our offices haven't received it, we reserve the right to contact DHL (or other couriers) to confirm the exact delivery address used. If the address is different to the one directed by Babbar Export & Import, no refund or exchange shall be given.
All refunds will be actioned to the original payment method provided unless otherwise agreed between you and Babbar Export & Import.
If a refund occurs after an exchange the cost of posting out the exchanged items will be deducted from your refund total.
Any item returned that is determined to have been tampered or used will be offered to be returned to the customer. This return is at the customer's expense.
All returns must be received within 14 days after the delivered date of shipment and notify us you would like an exchange or refund. It is up to the discretion of the directors to allow returns outside of this time.
Babbar Export & Import reserves the right to deduct postage costs from any refund amount for goods returned outside the time frames required by the rules of distance selling.